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Delete Your Account

Request deletion of your CallMyKin account and personal data · Last updated: August 11, 2026

Call My Kin is owned and operated by ZETARA PTY LTD.

ABN: 87 640 215 667

Registered address: 697 Collins Street, Docklands, Victoria 3008, Australia

Business email: callmykin89@gmail.com

Business phone number: 0482 619 996

Important Notice: Deleting your account is permanent and cannot be undone. We delete the CallMyKin data described below. Deleting your account does not cancel a subscription billed by Apple or Google.

What Gets Deleted

When you request account deletion, we will permanently remove the following data associated with your account:

  • Your CallMyKin account, profile, and authentication data
  • Your family tree, relative profiles, and avatar files
  • Your saved terms, learning progress, quiz activity, points, streaks, and app preferences
  • CallMyKin subscription-service customer data associated with your account

What We May Retain

Certain information may be retained for a limited period even after account deletion for the following purposes:

  • Legal, security, fraud-prevention, or accounting obligations: only information we are required or permitted to retain for those purposes
  • Store billing records: Apple and Google may retain purchase and billing records under their own policies

How to Delete Your Account

Option 1: In-App Deletion (Recommended)

The fastest way to delete your account is through the CallMyKin app:

  1. Open the CallMyKin app on your device
  2. Go to Settings (tap the gear icon)
  3. Tap Delete account
  4. Read the deletion notice, type DELETE, and tap Delete forever

After confirmation, your CallMyKin account is permanently deleted and you are signed out.

Option 2: Email Request

If you cannot access the app or prefer to request deletion via email:

  1. Send an email to callmykin89@gmail.com
  2. Use the subject line: "CallMyKin Account Deletion Request"
  3. Include the email address associated with your CallMyKin account
  4. We may request information needed to verify your identity before deleting the account

To help us verify the request, send it from the email address used for your CallMyKin account whenever possible.

Email account deletion request

Cancelling Active Subscriptions

Important: Deleting your account does not automatically cancel your subscription. To avoid being charged after account deletion, please cancel your subscription first:

iOS (Apple App Store)

  1. Open Settings on your iPhone
  2. Tap your Apple ID at the top
  3. Tap Subscriptions
  4. Find CallMyKin and tap Cancel Subscription

Android (Google Play Store)

  1. Open Google Play Store
  2. Tap your profile icon
  3. Tap Payments & subscriptions
  4. Find CallMyKin and tap Cancel

When Deletion Happens

Account deletion requests are handled as follows:

  • In-app deletion: The account and associated CallMyKin data are permanently deleted after the final confirmation.
  • Email requests: We process the request after verifying the requester’s identity.

After Deletion

Once your account is deleted:

  • You will no longer be able to sign in to CallMyKin with your previous credentials
  • Any active subscription will continue until the end of the billing period (you must cancel separately)
  • Your previous data and progress will not be recoverable

Questions?

If you have any questions about account deletion or data privacy, please contact us:

Zetara Pty Ltd
Email: callmykin89@gmail.com
Phone: 0482 619 996
697 Collins Street
Docklands, Victoria 3008
Australia